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Frequently Asked Questions
Feel free to reach out to us for any further inquiries or clarifications.
The applicable sales tax is determined based on the shipping address. If your billing address is in Quebec but your shipping address is in Ontario, you will be charged Ontario sales tax.
We are pleased to accept a variety of payment methods including Visa, MasterCard, American Express, Discover, and regular account payments, all processed securely through PayPal.
While having a PayPal account is not mandatory to make purchases from our online boutique, it offers added convenience. However, if you already possess a PayPal account, you can certainly use it for your purchase.
Upon placing an order, you will receive an email confirmation containing a tracking number for your shipment. If you encounter any issues with your tracking number, please don't hesitate to contact us promptly at contact@josephyabroudi.com.
Absolutely, we provide shipping services to destinations across North America, South America, and Europe.
You have the flexibility to adjust the size of your ring at no cost within the initial 30 days after receiving the product. After this period, any resizing charges will depend on the specific ring size you initially purchased. For adjustments to chain sizes (bracelets or necklaces), please reach out to us at contact@josephyabroudi.com, and we'll provide you with a cost estimate.
If a particular jewelry piece catches your eye, we are pleased to inform you that several items can be created in different alloys or colors. For instance, a ring featured in Yellow Gold on our website can be crafted in Rose or White Gold. Kindly contact us at contact@josephyabroudi.com to discuss your desired model and color, and we will be more than happy to assist you.
Certain jewelry pieces are eligible for engraving, with a nominal fee of $50. For orders exceeding $500, engraving is provided free of charge. For further details about engraving, please feel free to reach out to us via contact@josephyabroudi.com.
We offer the option to personalize wedding rings with different precious stones or colors of your choice, creating a truly unique piece. To receive an estimate of the associated cost and production timeline, kindly get in touch with us at contact@josephyabroudi.com.
Our products come with a comprehensive lifetime warranty. However, please note that our warranty excludes coverage for:
Damage or loss of gemstones resulting from accidents or negligence
Distortion of metal due to vigorous activities or accidents
Loss or theft
Any alterations, repairs, or resizing performed by a jeweler other than JOSEPH YABROUDI will void our warranty.